The citizen is guided through the different steps of the document lifecycle. The Norwegian citizen can start the application from home, book an appointment online and register presence in the queue when visiting a government branch. The solution has been designed to comply with the International Civil Aviation Organization (ICAO) best practices related to enrollment, document verification, and identity proofing and lifecycle management. Thales’ Case Management system orchestrates all the steps of the citizen application from biometric enrolment to the issuance, delivery, and post-issuance of the documents. ​A new end-to-end solution with the Norwegian citizen in mind